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KMID : 0861120150190030067
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Korean Journal of Oriental Preventive Medicine
2015 Volume.19 No. 3 p.67 ~ p.75
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Comparative study on the Satisfaction difference of Korean and Western Medical Services
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Lee Jeong-Won
Lee Hae-Woong
Kim Chang-Tae
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Abstract
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Objective : In South Korea, there are two kinds of medical systems that have Western medical institution and Korean medical institution. Patients who use medical services have different satisfaction in this environment. This study explores the satisfaction difference of korean/western medical services.
Method : The data for this study were collected through a self-administered survey to 680 subject from patients who use medical services. frequency analysis, factor analysis, t-test, ANOVA were used for the statistical analysis.
Results : The result of factor analysis, three factors were extracted. That was Information, Environment, Human services. Overall, the satisfaction scores of Korean medical service was higher than western medical service. Especially the human service satisfaction of the korean clinic was higher than western clinic.
Conclusion : The satisfaction score of korean/western medical services is different. It is necessary to develop the medical management strategy and medical policy including korean medical system.
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KEYWORD
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Satisfaction, Comparative study, medical management, medical service, difference of medical system
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